Health consumers
Resources for health consumers
This page is designed to answer general questions, provide additional information and details of process, that may be of assistance to health consumers.
If you wish to make a complaint, please refer to the Complaints section of this website.
Helpful
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Medical certificates what you should know We provide a summary for health consumers, employers and others about doctors’ obligations regarding medical certificates and answer some commonly asked questions. Read more
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Continuity of care and accessing your medical records: what you can do Sometimes doctors can no longer care for their patients because they retire, move away, change careers, or sell their practice. Learn how you can gain access to your records. Read more
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Learn more about a health professional Learn about how you can check to see if your doctor is registered to practise or has any restrictions or conditions on their practice. Read more
Complaints:
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What you can complain about You can lodge a complaint about the clinical care and treatment, professional behaviour, or health of a registered medical practitioner in NSW. Read more
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How we manage complaints We protect the public and manage risk to public health and safety. We help make sure that registered health practitioners in NSW practise safely and competently. Read more
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How to make a complaint You can make a complaint to us or to the Health Care Complaints Commission. You need to make your complaint in writing. Read more