Complaints and notifications

Complaints
In NSW complaints concerning medical practitioners and medical students are handled via a co-regulatory model, in conjunction with the Health Care Complaints Commission (HCCC). Any person may complain to either the Council or HCCC about the conduct of a medical practitioner or medical student. Both organisations will consult on initial assessment and subsequent handling of complaints. Further information about making a complaint and complaints management processes are contained in:

Notifications
Notifications of impaired practitioners, or the professional performance of practitioners, can be made to the Council without making a complaint. Further information is available in the Health and Performance sections of this site.

Notifiable conduct
The law requires registered health practitioners, education providers and employers of a registered doctor to report to the Australian Health Practitioner Regulation Agency certain types of misconduct committed by medical and other practitioners as follows:

  • practised the practitioner's profession while intoxicated by alcohol or drugs
  • engaged in sexual misconduct in connection with the practice of the practitioner's profession
  • placed the public at risk of substantial harm in the practitioner's practice of the profession because the practitioner has an impairment
  • placed the public at risk of harm because the practitioner has practised the profession in a way that constitutes a significant departure from accepted professional standards. For further information please see: www.medicalboard.gov.au

The law also requires registered health practitioners, employers and education providers to report to the Australian Health Practitioner Regulation Agency certain types of misconduct committed by medical students. For further information please see: www.medicalboard.gov.au

Common complaint enquiries
The Council often deals with enquiries about sickness certificates, medical records and medical advertising. read more